Absolutely excellent customer service! I bought a playhouse and while the manufacturer was just making things very complicated, Jo from Jacks Garden Store was more than helpful. She found a solution to every problem. I highly recommend them and I will definitely be a recurrent customer.
10 weeks ago
Norlog 175 pond Excellent price and delivery which was outshone by the fantastic customer service from Jo. No hesitation in buying from this A1 company
10 weeks ago
What a great Company to deal with. Bought a chimenea and it was delivered exactly on time. I then had a small issue and contacted Jo who had it all resolved after I mailed her about it. Customer service was exceptional and it is a pity other companies we all deal with fall a long way short on Customer service. I can't speak highly enough about Jacks Garden Store would recommend them to anyone. Well done and a special thanks to Jo.
17 weeks ago
Ordered a padstow log cabin and was so pleased with the customer service being ten stars if I could give them .Jo was fabulous right from the very start couple of items damaged in transport which Jo immediately rectified. Customer service was taken to another level with a letter thanking me for my order with a small token of a magnet for my man cave. I would have absolutely no hesitation in purchasing from this company again.
18 weeks ago
Many thanks to Jo for the excellent customer service we received following purchase of a garden table which unfortunately sustained damage during transit. Jo quickly arranged for replacement parts to be dispatched by the supplier and kept us fully informed throughout the process. We are absolutely delighted with our new Teramo table and would have no hesitation in recommending Jacks Garden Store.