Cancellation, Refunds & Returns

Jack’s team endeavours to provide you with the best shopping experience possible. We are here to help. Should anything go wrong, we will make every effort to resolve the issue promptly and effectively. However, should the problem be unsolvable and the need arises to cancel or return your order, please contact customer services on 0117 3600 505 or by emailing customerservices@jacksgardenstore.com

We want you to be happy with your purchase. If, for whatever reason this is not the case, you may return the item within 14 days from the date of purchase.

If you wish to return a product that has not been damaged, maybe it is just unsuitable, you will be liable for the charges incurred in sending the product back to us. Do not automatically send the item directly to our main address as it may need to go back to the manufacturer. Please contact us and we will talk you through the process.

We will not accept Returns or Cancellations if the product is not able to be returned in its original condition and packaging. This does not apply to damaged item returns.

Transit damages and shortages must be notified within 48 hours of receipt.

Some products may not look exactly like the photo on our website. We will not be liable for any changes in their appearance. For example, timber products that are pressure treated can often have a greenish tint when freshly installed. This will fade with time. Sometimes you will get some light air cracks appearing - this is normal as timber is a natural product. It will not affect its structural stability. 

This does not affect your statutory rights as a consumer.

For further information regarding all aspects of Jack’s Garden Store’s contracts with customers please see our full Terms and Conditions